Client Success: Firefly Solutions

Overview

Firefly Solutions serves the pharmaceutical industry, providing regulatory compliance and technologies for aggregate spend tracking and reporting. Their complete turnkey solutions offer the resources, tools, and processes that allow pharmaceutical companies to focus on their core business while they handle compliance activities. Working on their clients’ behalf, they ensure reports are accurate and submitted timely.

Challenges

Firefly Solutions had been working with a software developer but was suddenly left in a lurch, and was looking for a reliable development company to take them into the future. In reviewing Firefly Solutions’ needs, we discovered that their application essentially was non-functioning, yet they had significant needs for system improvements and changes. The challenge was understanding the existing system infrastructure quickly and making urgent modifications to keep all reporting in line with strict compliance specifications.

Solution

Using our team’s combined years of development experience and business insight, we put together a high-level strike force to quickly:

• Complete a full system review to understand system functionality and data warehouse structures
• Meet with the core client team to document current unmet needs and required system changes and calm the nerves of the customer team worried about their continued ability to stay in business
• Implement necessary modifications with quick turnaround times, keeping in constant communication with the client regarding shifting goals 

Results

Thanks to our team’s quick and savvy work, Firefly Solutions seamlessly met their customers’ needs without any noticeable service stoppage and exceeded timing and functionality expectations.

Today, Firefly Solutions still takes full advantage of our leading-edge software development services to continually enhance and improve its reporting system.

Client Feedback

“We ran into a situation where the company that created our original data reporting system could no longer provide support. In order to keep up with our customer demands, we needed updates to the reporting structures that needed to be implemented immediately. The Noetyx team was able to quickly digest an overall system review, understand what we needed, and immediately implement our urgent updates. Their initial and ongoing support has been surprisingly cost-effective considering the quality of the team. We were so happy with the speed and quality of the results, we have contracted with Noetyx to continue as our development team. Their technical expertise, excellent communication/project management skills and friendly, easy-going staff make them the perfect partner to work with as we continue with system updates and improvements.”

–Chau Shearer, Chief Executive Officer

Conclusion

In an industry increasingly saturated with unreliable or unresponsive providers, we’ve made it our mission to respond to critical situations quickly and strategically. With help from a responsive team with decades of experience, we provide swift solutions to optimize business operations with little to no disruptions. Our high-touch customer service experience ensures frequent communication throughout the development phase and beyond.