Overview

The Penn Warner Club has been an integral part of the Bucks County, PA, community since the 1930s. Serving first as a hunting and fishing center, it evolved into a recreational boating, campground, and fishing retreat offering various outdoor recreation activities for members in a natural environment. 

Over time, their membership management and point-of-sale systems became unreliable and difficult to use because of an outdated design with minimal support.

Ultimately, the Penn Warner Club had trouble keeping up with its day-to-day workload because of system errors, slow transaction speed, and difficulty maintaining membership records.

Challenges

The Penn Warner Club had a non-functioning, outdated, and difficult-to-maintain membership management and point-of-sale system, costing both time and money and causing many errors. Their goal was to implement a new streamlined, touchscreen-ready interface to replace their legacy app, speed up transactions, keep their records organized and easy to maintain, and allow for on-the-fly, user-based updates to system lists and price points.

Solution

Using our team’s combined years of development experience and business insight, we:

• Successfully migrated all existing data into a new MSSQL Server database structure, tackling some data cleanup issues along the way
• Implemented an admin management interface so the client can maintain system and parameter updates themselves
• Designed a more modern and significantly improved system 
• Provided ongoing technical support by our easily accessible team

Results

With a newly designed membership management and point-of-sale application, the Penn Warner Club can now easily navigate and maintain member records. In addition, they can complete all point-of-sale transactions quickly using the clean, user-friendly touchscreen interface, helping them increase revenues by 33%.

Client Feedback

“Working with Noetyx, we found them to be Customer Focused, Available and Innovative. Before Noetyx, working with our old program was like dealing with a disaster and crisis every minute of the day. With the superior leadership of Noetyx, we now operate like a well-oiled machine. Their ability to resolve and understand our needs is supported by their knowledge to implement and write a complete program above and beyond our expectations.”

— Ginger McAllister, Operations Manager 

Conclusion

After this project, we’ve doubled down on our commitment to assessing and understanding pain points to design a successful replacement system. We’ve also concluded that the confidence and clear communication of our leadership and implementation teams transferred directly to our client’s confidence in the final product.